Frequently Asked Questions
Where do you deliver?
We currently deliver to Austria only.
What does shipping cost?
Standard shipping to Austria is free. No separate shipping charge is added at checkout for this method.
How long will delivery take?
Orders are generally prepared within 1–3 business days after successful payment. Standard shipping transit to Austria is estimated at 8–15 business days. The delivery estimate displayed at checkout is the most current estimate.
Can I track my order?
When the selected shipping method provides tracking, tracking details are shared after the parcel has been dispatched.
Can I cancel an order?
Contact us as soon as possible at tefsgfdee1@gmail.com. We will assess whether the order can still be changed or cancelled before it is fulfilled.
What is your return policy?
Eligible returns can be requested within 30 days. Please review our Return and Refund Policy for the complete conditions and instructions.
How can I contact you?
Email tefsgfdee1@gmail.com for pre-purchase, order, delivery, or return questions.